Orders
When you place an order with 'The Sarky Cow', it is assumed that you have read the full product description and the following pages that are relevant to your order.

Product Information

Returns Policy

Processing and Shipping

After placing the order, you will receive a confirmation via email.  If there is any problem with your order with regards to stock availability, you will be contacted within 2 working days (this is a very rare occurance).  Otherwise, your order will be shipped as normal in acccordance with the processing and shipping guidelines.

Returns / Faulty Goods
Please refer to our returns policy for a full guide regarding returns and faulty goods.  Please note that in the case of a refund, it will be processed via the method of original payment.

Cancellations
We recognise that people change their mind after an order is placed and we are happy to wait for 6 working hours after your order is placed to accept a cancellation, even if the order is personalised.  After this time, there is a chance that your order has been started.

Promotions
Only one promotion is to be used at any one time.  

Contact Details
Please see the contact page for various ways to contact us.  We aim to respond within 12 working hours (9-5 Mon - Fri), although occasionally this may be longer during really busy periods.

Thank You
Lastly we would like to thank you very much for your order.  Your support is very much appreciated and each and every order is special to us.