Returns Policy

Return Policy
We understand that occasionally people change their mind after they have placed their order, so we are happy to accept cancellations. We have set a time scale of up to 14 days after you receive the item to let us know of your intention to cancel.

We do ask the following of you, should this be the case:

1.Please inform us that you would like to return an item. You can find all details on the contact us page. You should do this within 14 days of receiving the product.

2. Return the item within 14 days of telling us of your intention to return.

3. Obtain proof of postage from the post office.

UNFORTUNATELY, THESE OPTIONS ABOVE ARE NOT AVAILABLE IF YOUR DESIGN IS PERSONALISED WITH A NAME OR DATE OR HAS CUSTOM WORDING.

The customer is responsible for the cost of return postage. All other initial costs will be refunded within 14 days of The Sarky Cow receiving the item.

Defective items.
If, for any reason, you are disappointed or do not think that your glass matches the description we have given, please get in touch with us. We are very approachable.

We will ask you the following:

1.  Get in touch with us via any of the ways on the contact page.

2.  Send a photograph of the fault or the error.

3. Return the item within 14 days of telling us you would like to return it.

4. Obtain proof of postage.

Please get in touch if you have any questions regarding the above returns policy and we will be happy to answer any questions you may have.